*** COVID MAY DELAY SHIPMENTS IN YOUR COUNTRY ***
We are currently experiencing high order volume and shipping delays. We are a Melbourne based business that ships directly from overseas. Please be aware of our shipping times before purchasing.
Although many packages are still arriving on a normal delivery timetable, there is potential that international packages may be delayed in transit.
Recent international package delays have largely been minor. Most delays we have seen have slowed delivery speed by 1 week but this may extend.
Please note that as the COVID-19 situation develops, international delivery speed and availability is variable and subject to change quickly. As part of COVID-19 prevention measures, some countries have limited available shipping options or have halted inbound shipping altogether.
WE CURRENTLY SHIP TO:
AUSTRALIA
UNITED STATES OF AMERICA
UNITED KINGDOM
NEW ZEALAND
CANADA
Shipping is $5.95 AUD -Australia, United Kingdom, New Zealand
Shipping is $8.95 AUD - United States of America, Canada
Free shipping over $50 AUD
WHEN WILL MY ITEMS BE DELIVERED?
Australian Customers
Order processing takes approximately 3-7 business days.
Delivery takes approximately 7-40 days. We use that time frame to take into consideration any potential delays during transit or from customs, which are unfortunately out of our control.
International Customers
Order processing is approximately 3-7 business days. Delivery takes approximately 5-45 days depending on your location.
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Please note due to Covid-19 international orders are experiencing delays.
We can not guarantee delivery timeframes for any international orders.
For International Orders, Wrap Me Close will not be held responsible for any import duty or customs fees charge by each particular country.
WILL I BE ABLE TO TRACK MY ORDER?
We provide tracking on all orders. Simply refer to your original email with purchase updates and tracking numbers. If your tracking is not showing, please contact us for an update.
We will always provide you with all progress updates provided by our suppliers. However to provide you with the most affordable shipping, we do only offer basic standard shipping. This means our parcel tracking sometimes provides limited information. If you have any questions while waiting for your parcel, please do not hesitate to contact us by email wrapmeclose@gmail.com
WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER?
When ordering multiple items your order may arrive in separate parcels.
Please contact our team at wrapmeclose@gmail.comif you require more information regarding your second parcel.
WHAT DO I DO IF MY PARCEL DOES NOT ARRIVE OR IS LOST IN TRANSIT?
Once your parcel has left our warehouse it is then the property of the courier company chosen by our supplier. We are not legally responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, our customer service team will make their best efforts to locate your parcel for you and, if appropriate, refund or resend your order.
If you have any issues with the delivery of your parcel please contact us by email wrapmeclose@gmail.com
WHAT PAYMENT OPTIONS ARE AVAILABLE FOR MY PURCHASES?
We accept payment by VISA, Mastercard, Paypal or Afterpay
HOW DO I GET IN CONTACT WITH YOU IF I HAVE QUESTIONS WHILE ORDERING ONLINE?
Please email us wrapmeclose@gmail.com at any time. We typically respond in less than 24 hours.
CAN WE ASSIST YOU IN SOME OTHER WAY?
At Wrap Me Close we are always working to improve your shopping experience and provide you with the latest fashion and quality clothing at affordable prices. We love to hear feedback and your ideas on how we can make shopping with us an easier, more fun and streamlined experience.
Email us wrapmeclose@gmail.com
CAN I MAKE CHANGES TO MY ORDER?
As soon as your order has been completed on our webpage we are unable to cancel, exchange or refund your items. After they have arrived, if you wish to make an exchange or request a refund, please see our returns policy for further information.
LOST PARCELS
We cannot deem a parcel lost unless its been 80 days from dispatch date or if the courier has declared it lost. Please contact us for options on what can be done if this has happened to your parcel. A refund will not be given prior to 80 days if parcel tracking has had updates.
